The only way to really understand how a business is functioning is to model the processes being used to achieve the current results and performance, for subsequent process improvement or automation, after measurement, investigation and analysis. Call us to learn more about how we can help. One of the most effective approaches in process improvement […]
SITUATION – The client was a fully integrated Fund and Corporate financial services provider, aligned to international private equity & infrastructure houses, real estate firms, private debt managers, multinationals, capital markets issuers and high net-worth private clients, headquartered in Luxembourg. The technology deployed in the business meant that they were largely in a low risk […]
When needing to model processes, which method is best suited to your particular analysis assignment? If you only know one method, the decision is made for you but if you have a handful of choices, how do you decide which to use? Much depends upon who you’ll be working with to capture the processes, what […]
SITUATION – We were engaged to support the delivery of a new high security call centre, with agents having no access to documented processes, and an ambitious objective of achieving ISO9001 & National Security Industry accreditations within 3 months. The client was a provider of security alarm systems & home automation, all smart phone enabled, […]
The only way to really understand how a business is functioning is to model the processes being used to achieve the current measurable results and performance, for subsequent analysis and investigation. Call us to learn more about how we can help. Modelling (or capturing) a process graphically with the help of the process operators can […]