Tag Archives: documentation

Process Improvement Analyst | ISO9001 | NSI Accreditation

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SITUATION – We were engaged to support the delivery of a new high security call centre, with agents having no access to documented processes, and an ambitious objective of achieving ISO9001 & National Security Industry accreditations within 3 months. The client was a provider of security alarm systems & home automation, all smart phone enabled, […]

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Process Analysis Services / Consultancy

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The only way to really understand how a business is functioning is to model the processes being used to achieve the current measurable results and performance, for subsequent analysis and investigation. Call us to learn more about how we can help. Modelling (or capturing) a process graphically with the help of the process operators can […]

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