The only way to really understand how a business is functioning is to model the processes being used to achieve the current results and performance, for subsequent process improvement or automation, after measurement, investigation and analysis. Call us to learn more about how we can help. One of the most effective approaches in process improvement […]
OPAL is a great method to start with when modelling in a chaotic situation where you’re unsure what you’re going to find, but want to capture an end 2 end process at level 1 or 2 detail wise. Capture the activities using a single verb and noun like “capture client details”/ “update client dbase record” […]
When needing to model processes, which method is best suited to your particular analysis assignment? If you only know one method, the decision is made for you but if you have a handful of choices, how do you decide which to use? Much depends upon who you’ll be working with to capture the processes, what […]
A few comments received from clients we have worked with recently, (taken from my LinkedIn profile). “Mike did a great business analysis job for us (magic circle law firm) on GDPR, a very calm and competent individual”. – Jayne Adams, Senior Business Consultant, CC LLP, Canary Wharf. “Michael worked for me on GDPR focused business […]
SITUATION 1 – The client was a hedge fund management firm looking to replace manual process work arounds with some workflow automation to enable faster decision making and reduce the re-keying of transactional data. SOLUTION 1 – Engaged to design and develop a demonstration application for a K2 Black Pearl Technical Partner. Designed and built […]
SITUATION – We were engaged to support the delivery of a new high security call centre, with agents having no access to documented processes, and an ambitious objective of achieving ISO9001 & National Security Industry accreditations within 3 months. The client was a provider of security alarm systems & home automation, all smart phone enabled, […]
SITUATION – The client was a national banking group under competitive pressure to automate processes handling new commercial account opening requests made from their web-site. They were using an IBM BPM process management application to handle personal account opening requests and needed to stretch its functionality to also meet the commercial banking requirements. SOLUTION – […]
Here’s a selection of assignments we’ve worked on. You can click on the links below or use the dropdown menu above to read about them in more detail. Process Improvement Analysis – Financial Services Firm Luxembourg Process & Data Analysis – Magic Circle Law Firm London Process & Systems Analysis (GDPR) – Private Construction & […]
The only way to really understand how a business is functioning is to model the processes being used to achieve the current measurable results and performance, for subsequent analysis and investigation. Call us to learn more about how we can help. Modelling (or capturing) a process graphically with the help of the process operators can […]